VERSION: GDPR 1, UPDATED MAY 2018
WHO WE ARE
Facebar London Limited is the data controller for the purposes of the Data Protection Act 1998.
OVERVIEW: YOUR PRIVACY MATTERS TO US
Facebar London Limited (“Facebar”) is committed to protecting and respecting your privacy. This policy (together with the Terms and Conditions of Use and any other documents we refer to in this policy or the Terms and Conditions of Use) set out how we will use your personal information and who it will be shared with. Please read the following carefully.
WHAT PERSONAL DATA DO WE COLLECT?
We collect Personal Data about you when you visit our Sites or use our Services, including the following:
Registration and use information – When you register to use our Services by establishing an Account, we will collect Personal Data as necessary to offer and fulfil the Services you request. We may require you to provide us with your name, postal address, telephone number and email address to establish an Account.
Any correspondence you send to us, telephone us, or when you email us.
Details of your visits to our site and the resources that you access (which may include, amongst other things; traffic data and communication data);
Details of Appointments you make for Facebar sessions.
We may require you to provide us with additional Personal Data as you use our Services, to the extent that it is necessary for the provision of those services. Where we believe that we need more data we will set out the reasons why we need that information, and describe how we intend to use it.
WHY DO WE RETAIN PERSONAL DATA?
HOW DO WE PROCESS PERSONAL DATA?
We will process your Personal Data for a variety of reasons that are justified under data protection laws in the European Economic Area (EEA) and Switzerland.
To operate the Sites and provide the Services, including to:
- Create an account
- Make a booking
- Make a session cancellation
- Make a waitlist booking
- Make a purchase for the provision of our Services
To manage our business needs, such as monitoring, analysing, and improving the Services and the Sites’ performance and functionality. For example, we analyse User behaviour and perform research about the way you use our Services.
To manage risk and protect the Sites, the Services and you from fraud by verifying your identity, and helping to detect and prevent fraud and abuse of the Sites or Services.
To comply with our obligations and to enforce the terms of our Sites and Services, including to comply with all applicable laws and regulations.
To anonymise Personal data in order to provide aggregated statistical data to third parties, including other businesses and members of the public, about how, when, and why Users visit our Sites and use our Services.
With your consent, including to:
To market to you by delivering marketing materials about Facebar London Limited products and Services. We may also Process your Personal Data to tailor certain Services or Site experiences to better match our understanding of your interests.
To respond to your requests, for example to contact you about a question you submitted to our customer service team.
You can withdraw your consent at any time and free of charge. Please refer to the section on “Your Privacy Choices” for more information on how to do that.
DO WE SHARE PERSONAL DATA?
With other companies that provide services to us: We share Personal Data with third-party service providers that perform services and functions at our direction and on our behalf. Our providers include companies who will process our credit and debit card payments; companies who maintain our website and credits system, and companies that maintain our mailing lists and other contact details.
With other third parties for our business purposes or as permitted or required by law. We may share information about you with other parties for Facebar’s business purposes or as permitted or required by law, including:
if we need to do so to comply with a law, legal process or regulations;
to law enforcement authorities or other government officials, or other third parties pursuant to a subpoena, a court order or other legal process or requirement applicable to Facebar London Limited;
if we believe, in our sole discretion, that the disclosure of Personal Data is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity;
to protect the vital interests of a person; to investigate violations of or enforce a user agreement or other legal terms applicable to any Service;
to protect our property, Services and legal rights;
to facilitate a purchase or sale of all or part of Facebar’s
to help assess and manage risk and prevent fraud against us, our Users and fraud involving our Sites or use of our Services, including fraud that occurs at or involves our business partners, strategic ventures, or other individuals, and institutions;
to support our audit, compliance, and corporate governance functions.
We always ensure that safeguards are in place whenever personal data is transferred outside of the EEA. Currently, these take the form of Model Clauses approved by the European Commission and binding corporate rules. In addition, if we use a service provider based in the USA then we expect them to be registered under the EU-US Privacy Shield.
Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site as transmission via the internet is never completely secure; any transmission is at your own risk. Once we have received your information all the information you provide us is stored on secured servers. All payment transactions will be encrypted. Please keep usernames and passwords confidential.
REVIEW OF ANONYMOUS DATA FROM GOOGLE ANALYTICS
We are committed to ensuring that our website contains content that is valuable and useful to our website visitors. To assist us in this, we have implemented Google Analytics demographics and interest-reporting features on our website. These tools allow us to review anonymous data regarding the gender, age and interests of website visitors and adapt our website content to better reflect their needs. Although this information is collected through your Google Ad settings, it is not provided to us in a personally identifiable format. This means we cannot identify what information is about you, and we will not try to figure it out.
We want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email.
You have the right to ask us to stop processing your personal data for marketing purposes at any time by contacting us at email@example.com
We may collect data about you by using a cookie file which is stored on the hard drive of your computer. Cookies allow us to: recognise your computer when you access www.facebarlondon.com and log into your account with your user name and password; and remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your Facebar London account. Cookies help us deliver you a better and more personalised service.
You can refuse to accept cookies by adjusting your browser preferences. However, you may experience technical difficulties in using our website if you have disabled cookies and you will not be able to use this website to its full advantage.